OUR COMMITMENT TO YOU
Client satisfaction is our main priority. Sophies Treasure is committed to producing goods of superior craftsmanship and quality. We believe that your transactions with us must result in an enjoyable and rewarding shopping experience. We guarantee that all our products will be delivered to you in new condition without damage or fault in craftsmanship. Should a product be damaged or faulty in its craftsmanship at the time of delivery to you (the customer), you may return the product to us (within 14 days of the delivery date) to have the product replaced, repaired or a full refund given. This guarantee will not apply if the product is damaged after the date of delivery, has been worn or not returned with its original packaging and all labels intact.
It is imperative that if you intend to return an item that you contact us first by e-mail so that we can confirm whether you can return the item and whether any applicable fees will apply. We will then send return delivery instructions to you. Please note that for international clients the return instructions are important to minimize your costs for the return delivery fees and any applicable customs fees.
Sophies Treasure reserves the right to refuse any order if it believes that it is fraudulent or is suspicious in nature. No order will be accepted unless all information is provided including full addresses, e-mail and phone numbers. You must include your e-mail address in your order otherwise we will not be able to contact you.
We GUARANTEE that our jewellery is authentic and genuine. We guarantee a 14-day return period if you are not satisfied with our products. We GUARANTEE a safe shopping experience for you, and for your financial information. We care for our customers, and their shopping experience. We strive to provide the highest quality service, the best return policy and warranty for our fine jewellery. Our Customer Service department features highly trained individuals who are there to help if any problems do occur. Please do not hesitate and send us an email if you have any questions or concerns regarding our products, our service or our website. If you feel that information on our website is misrepresented. We try our best to provide you with the highest quality pictures of our jewellery but there may be size or colour difference between the professional equipment used and it being viewed on different quality monitors and computers.
SOPHIES TREASURE LIMITED 90-DAY WARRANTY
All jewellery purchased from us is covered by warranty for 90-days against manufacturing defects (based upon our inspection). All jewellery is genuine and authentic and is made from platinum, gold (18k,14k, 10k or 9k as marked) or sterling silver. All weights, and sizes and other item specifications listed on the website are approximate unless otherwise noted. In case of a manufacturing defect, we will exchange the item for a new one within 90 days of the purchase. 3 rd party repair or any modification of the item voids the warranty. Examples of manufacturing defects would be the following: a broken lobster clamp, or a chain with an open link. Obvious damage to the chain such as pulling and ripping is not a manufacturing defect and will not be covered.
WE DISCLAIM ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.